LEAP Solutions · Serving Michiana & abroad

You stay in the field.
We'll stay on the systems.

Phones, leads, reviews, records, security — designed, built, and quietly maintained by a team that knows your business. So your week goes to the customers and the work, not the admin around them. The businesses already running this way aren't waiting on you.

AJ Poole, Founder of LEAP Solutions
AJ Poole
Founder · LEAP Solutions

"One-size-fits-all software doesn't fit a real business. We custom-build every system around how yours actually runs — so the time and money you save show up where you need it most."

Certified Information Systems Security Professional (CISSP)
Certified AI Practitioner
Certified AI Transformation Leader

Before any of this saves you a dollar, it has to name the dollars you're already losing. Most owners we work with don't have a missing-tools problem — they have a missing-time problem dressed up as a tools problem. The HVAC dispatcher juggling six trucks. The realtor returning listing calls between showings.

The real number isn't what you spend on software. It's what walks out the door while you're handling something a system could have handled an hour ago. Missed calls go to a competitor. Stale leads go cold. Reviews don't get asked for, so they don't get written. Every one of those is quietly compounding.

Before we show you what we build, look at the four lines that bleed the most.

The cost of waiting

AI isn't coming.
It's already here.

Every week you put this off, the gap between you and the businesses already running on AI gets wider. These are the four lines that bleed the most.

27%
Missed calls
More than 1 in 4 inbound calls go unanswered. For a $500 average job, that's $65k/yr quietly walking out.
13hrs
Per person, weekly
SMB teams lose 13 hours a week to repetitive work AI can now handle end-to-end. That's a third of every week.
5×
Reputation lift
Businesses with 50+ recent Google reviews convert up to 5× more local search traffic than those with under 10.
43%
Of cyberattacks
Nearly half of all attacks now target small businesses, and 60% of those hit close within 6 months.

The businesses who move on AI now will own the next decade.

You just looked at four lines that bleed silently. The 27% of calls that ring out. The thirteen hours your team spends on tasks a system should be handling. The five-times-slower response that quietly loses warm leads to whoever picks up first.

You probably already know which one is hitting you hardest. For most of the businesses we talk to, it's the phone. The plumber on the truck. The HVAC tech under a unit. The realtor mid-walkthrough with another buyer. By the time you scroll the missed-calls list at 5 p.m., that lead has already booked someone else, toured someone else's listing, signed with someone else's agent.

That's why we start here. Not with a CRM, not with a dashboard, not with a fifteen-screen onboarding flow — with the line that's already costing you the most. A receptionist that doesn't sleep, doesn't take breaks, and doesn't put callers on hold because you're elbow-deep in someone's furnace or on the third house of the day.

LEAP Receptionist

Your phone never
goes to voicemail
again.

An AI phone agent answers every call — nights, weekends, holidays — qualifies the caller, and books the job onto your calendar before they hang up.

  • Natural-sounding voice trained on your business
  • Captures lead, service type & appointment in one call
  • Live human transfer the moment a caller asks for it

So the phone is finally handled. Calls answered, leads captured, appointments booked while you sleep — no more 5 p.m. archaeology through the missed-calls list.

But the phone was just the loudest leak. Look at your own week: customer info in one tool, scheduling in another, invoices in a third, the spreadsheet your assistant swears by, the inbox folder you're afraid to delete. The HVAC company juggling FieldEdge plus QuickBooks plus a paper job board. The brokerage running on Follow Up Boss, DocuSign, a Google Calendar that breaks every Monday, and a group text that's somehow still mission-critical.

You're not paying for those tools — you're paying for the seams between them. The minutes lost copying numbers from one screen to another. The lead that fell through the cracks because two systems didn't talk. The renewal you forgot because the calendar was on someone else's phone.

The next module is the one that retires those seams.

One platform. Less software, less tab-switching, less of your team explaining where things live. That's the easy win.

The harder one is what gets stored inside it. Customer addresses. Card numbers on file for recurring service. Buyer financial info. The spreadsheet your office manager mailed herself from her gmail two years ago. The vendor login you set up in 2022 and never rotated. The contractor whose ex-employee still has access to your CRM because nobody knew where to revoke it.

The HVAC company that gets ransomwared on a Friday and pays out by Tuesday. The brokerage whose listing photos and pre-approval letters end up in an inbox in another country. None of these are theoretical anymore — and the cyber-insurance market knows it, which is why coverage is getting harder to qualify for and more expensive when you do.

The next module is the one that closes those doors before someone walks through them.

LEAP Security

The threat your
insurance assumed
you'd already fixed.

CISSP-credentialed cybersecurity built for SMBs that don't have a security team — external scans, audit reports, written policies, and quiet ongoing monitoring.

  • Catch what your insurance audit will flag — before they do
  • Letter-graded reports with prioritized remediation, not jargon
  • Quarterly Monitor & Advisory tiers for compliance + insurance renewals

So the doors are locked. The data is mapped. The vendor list is tight. You can sleep through the next news cycle of breaches without sweating about which one is yours.

Now look outward. Open your phone, pull up your business in Google. What does someone seeing your name for the first time actually see? An installer with thirty 5-star reviews, the most recent from last week — or one with eight reviews, the most recent from 2022, and a 2-star at the top complaining about a tech who hasn't worked there in eighteen months. The realtor with 47 five-stars across Zillow and Google — or the one whose testimonials live on a sub-page of a website nobody clicks.

The work has nothing to do with the work itself. You're already great. You just don't have a system asking your customers to say so out loud.

The next module is the system.

LEAP Reputation

A 5-star reputation,
built on autopilot.

Every review across Google, Facebook, and Yelp lands in one inbox. After every job, the right customer gets the right ask. A reply is auto-drafted in your voice — review and send in one click.

  • SMS & email review requests timed to job-completion
  • Real-time monitoring across Google, Facebook, Yelp
  • Replies auto-drafted in your voice, escalations to you only

The reviews are stacking up. The 5-stars hit Google as fast as your customers leave a job. The next homeowner searching “AC repair near me” or “buyer's agent in [your town]” sees a wall of recent praise — exactly the way you'd want them to.

But there's an earlier moment. The moment before they ever clicked your reviews. The map result. The directory listing. The “open now” pin that decides whether they even consider you. If your hours are wrong on Apple Maps, you don't exist for the iPhone-owning half of your town. If your phone number is one digit off on Yelp, the lead calls a stranger. If your category is “general contractor” on every directory but you actually specialize in luxury kitchen remodels, you're competing for the wrong job.

Five stars don't matter if no one finds the pin.

The next module is what makes sure they do.

LEAP Presence

Be findable on
every map you're
not on yet.

Your Google Business Profile, 47 directory listings, and recurring social posts — managed monthly. The hours, photos, and services stay in sync everywhere your customers search.

  • Google Business Profile optimization & weekly posts
  • 47-directory sync (Apple Maps, Yelp, Bing, Foursquare, niche)
  • NAP consistency monitoring + monthly customer report

They can find you now. The map pin's right. The hours are accurate. The category points the right kind of customer at the right kind of job. Calls are answered, reviews are flowing, the data is locked down.

So what's still on your plate?

If you're honest, it's the same handful of tasks you were doing before any of this. Re-keying the lead from the booking form into the calendar. Forwarding the deposit confirmation to the bookkeeper. Sending the post-job survey. The 60-day check-in nobody remembers. The dispatch list. The end-of-week numbers your spouse keeps asking about. The eighteen tabs you have open right now.

Each one takes a minute. Some take five. Multiplied across a week, they're the reason you're answering customer texts at 10 p.m. instead of being off the clock.

The last module is the one that turns those minutes back into hours — and gives them to you, not the work.

LEAP Workflows

Stop doing the work
the computer
should be doing.

The 13 hours a week your team spends on quote follow-ups, invoice chasing, review requests, and report-pulling — handed to automation. You stay focused on the work that actually moves the business.

  • Tailored to your specific manual processes — not a template
  • Built natively on LEAP OS — no third-party glue, no agency markup
  • You see the full automation map before we build a single piece

That's the system. Six modules, one platform, one quiet team behind it making sure every piece talks to every other piece.

If you've read this far, you're not really shopping for software anymore — you're deciding whether you trust LEAP Solutions to put it all in place for you, keep it running, and not disappear. So before you decide, here are the questions every owner asks us before they sign. The ones about price. The ones about lock-in. The ones about what happens if it doesn't work. We'd rather you ask them now than after.

Frequently asked

Questions
& answers.

Start with one. Most clients begin with LEAP AI Receptionist because it pays for itself in weeks. Once you see the ROI, bundling in the rest is an easy call.
Receptionist is live in 5–7 business days. LEAP OS in 1–2 weeks. Workflows starts with a 2-week Discovery so we scope from real numbers.
Most agencies re-sell platforms they don't own. LEAP builds and runs its own — one database, one ecosystem — so every module shares contacts, deals, calendar, and call logs natively.
No long-term contracts on monthly plans. Annual billing comes with two months free. Results should keep you, not paperwork.
Based in Southwest Michigan, primarily serving the Michiana region. Receptionist and LEAP OS are remote-ready and serve clients nationally.
Ready to start?

Your first call
is free.
Your second one
changes things.

~20 minutes. We learn your operation, identify the biggest opportunities, and tell you exactly which LEAP module moves the needle fastest.

Phone(269) 421-2995
Emailhello@leaptosolutions.com
RegionSW Michigan + N. Indiana