Already a LEAP client? Three ways to get help — fast paths for routine questions, a direct line for emergencies, and a portal for the things you can do yourself.
Best for billing questions, subscription changes, account updates, and anything you'd want a written record of. AJ or the team replies within one business day.
Send an EmailAlex handles account lookups, billing questions, and ticket triage 24/7. He'll verify you're you, help where he can, and route anything bigger to AJ — instantly if it's an emergency.
Call NowUpdate your card, download invoices, reset your password, invite a team member — all in the portal, no waiting. Most account changes are faster here than emailing us.
Open PortalIf any of these are happening, don't email — call the main line and tell Alex it's an emergency. He'll route the call to AJ immediately, day or night.
Anything else — even if it's frustrating — is best handled by email so AJ has the full context to fix it right.
Call (269) 421-2995No vague SLAs, no "we'll be in touch." Here's exactly when you hear back, by channel.
Email support@leaptosolutions.com or call (269) 421-2995 and tell Alex what you'd like to do. AJ confirms in writing within one business day — no surprise charges.
Before you cancel, ask about our one-month free pause. Your account is frozen, you're not charged for that month, and everything is ready to flip back on when you come back. A lot of clients try the pause first — it's a good way to feel the absence of the product without burning the setup.
AJ reviews refund requests personally. Email support@leaptosolutions.com with your situation and what you're hoping for — you'll get a real human response within one business day.
Reminder: every new client's first month is free. You're never charged until day 31, and you can cancel before then at zero cost. So most "I want a refund" conversations turn out to be cancel-before-the-charge conversations — just let us know either way.
Log in to os.leaptosolutions.com → Billing → Update payment method. Card info goes straight to Stripe — we never see or store the number ourselves.
For security, we don't accept card numbers over phone, email, or chat. If the portal is giving you trouble, email support and we'll send you a secure update link.
Log in to os.leaptosolutions.com → Settings → Team → Invite. Enter their email and pick a role — they'll get an invite to set their own password.
To remove someone, find them in the same list and hit Remove. Their access is revoked immediately.
Email support@leaptosolutions.com from the current billing address with the new one you'd like to use. We verify the change before applying it — this is intentional, since the billing email is also where account-recovery codes go.
Log in to os.leaptosolutions.com → Billing → Invoices. Every past invoice is downloadable as a PDF, and we keep the full history — nothing rolls off.
Need an invoice formatted for accounting (different bill-to name, PO number, anything custom)? Email support and we'll send it the way you need it.
If you landed here looking for sales info, you probably want one of these instead.